Video: Home Care in Raleigh, NC vs Facility Placement

Sep 28, 2015   //   by Gavin Densmore, Founder, CEO   //   News, Video: Home Care in Raleigh NC  //  Comments Off

Hello, my name is Gavin Densmore and I am the founder and owner of Helping Hands of America, we are located in Raleigh North Carolina and are the Triangle’s oldest home care agency; we have been providing care for seniors in their homes for 16 years.  Sixteen years later I’m still here and we’re still taking care of Raleigh seniors. I am a key player in the agency’s day to day operation.


Today’s video is the first in a series of educational videos on what makes a great home care agency versus one that you may regret later on.  And this is applicable in Raleigh NC as it is in Spokane WA or Chicago IL.


In today’s video we want to talk about keeping mom and dad at home or place them in a facility, and when we say facility we are talking about assisted-living facility or nursing home.


The first question that everybody needs that ask is where while mom and dad be happiest?   Would they preferred to stay at home or would they prefer to be with like-minded individuals their own age in a facility? We found over the past 16 years that the vast majority of the population would prefer to stay where they are surrounded by the memories, mementos, and belongings… at home.


Number two is safety.  Safety is huge.  Can mom and dad remain at home safely or do they need to be in the facility to ensure their safety?  If mom and dad still have all their mental faculties, and they’re still ambulating pretty well, then they can probably safely stay at home.


Consideration number three is where are they going to receive the best care?   I’m biased; I own a home care; but I believe ratios and numbers speak for themselves.   If mom or dad go into a nursing home or assisted living facility the care ratio between the residence and Certified Nursing Assistants is probably going to be close to 15 residents to every one Certified Nursing Assistant. At home that ratio is going to be 1:1.  I believe that you can see the ratios speak for themselves.  Mom and dad are never going to see higher level of care than when you have a home care agency caring for them!


Cost should be and invariably always is a consideration.  A quality nursing home will costs your family member between $8,500 and $10,000 a month.  That’s a lot of money.  That will buy your mom or dad a whole bunch of homecare.  The only time home care costs exceed facility care is in 24 hours a day seven days a week situations.  Home care then cost around $14,000.  Now, let’s look at some other cost considerations as well.  Mom and dad’s house is paid for.  The mortgage has been met.  So you don’t have a monthly rent. Meals at home are going to be taken care of and here’s a consideration speaking of meals, mom and dad are going to get home cooked meals at home versus institutionalized food…ohhh, institutionalized food…that’s just something that should scare you off here and now.  But at the end of the day,a nursing home is $10,000/month versus $14,000 a month for home care; in a 24 X 7 situation.   But you need to factor in the 1:1 ratio of care along with what will make your family member happiest.

A final consideration is case management.  We are in constant contact with our clients and our client’s family members on a weekly basis, sometimes daily.  Our employees, our aides, are there obviously day in and day out, they are reporting back to me as well as my director of nursing.  If there is information that needs to be fed back to family members, we immediately pick up the phone and call the kids whether they are here in town or a 1,000 miles away.  But we are still going to get in touch with them and say “this is what occurring with mom this is what’s occurring with dad”, and we thought you needed to know about it.  And candidly I am biased, but after having done this for 16 years and seen case management at facilities and seen case management through other agencies, I am very proud of the case management we provide our clients and their family members. Myself, my director of nursing, we’re on top of it and we promise to be on top of it for your family members as well.  Now in conclusion, of all of the above we’ve spoken about, applies not only to home care in Raleigh NC, but you should be looking for these qualities and considerations out of a home care agency regardless of where you go, whether your mom and dad are in Sacramento California or Washington DC or Chicago Illinois good, high-quality home care attributes are the same whether it is here in Raleigh or anywhere else in the country.

You should always get the owners cell phone number as well as the director of nursing’s phone number and they should pick up when you call or call back immediately if you leave a message.  This is another key thing, communicating with the owners and managers of the agency.  You’re not speaking to a marketing representative or to an in-take coordinator or service coordinator or scheduler when you call into Helping Hands of America, you are going to speak to one of two individuals myself or our director of nursing.  That’s it.


I hope this is helped; I’m excited about getting the word out to the rest of the world on what it takes to run a great home care agency and I hope that you’ve enjoyed this.  If you have please click the subscribe button and please follow us on YouTube.  And please check out our website.  The information will be the end of the video.  If you have a homecare question regarding a family member whether you are in Raleigh North Carolina or not pick up the phone and call us!  We will get you moving in the right direction; that’s our commitment to you!   Whether your mom and dad are in Raleigh or in Spokane Washington, we’ll get you going in the right direction and we’ll be happy to chat with you.   Thank you, I hope you have a wonderful day and thanks for dialing in!

Gavin Densmore, Founder, CEO

Founder and CEO at Helping Hands of America
Gavin Densmore is founder and CEO of Helping Hands of America LLC, Raleigh North Carolina’s oldest Senior Care agency, alocal niche patient-centric service provider toindividuals living in the Triangle of North Carolina.

Mr. Densmore has over 30 years of comprehensive sales and marketing experience including over 13 years of operational home care experience. He holds both undergraduate and graduate degrees in Marketing.

Mr. Densmore is active in many business and industry associations. He is a member of the Raleigh Chamber of Commerce and has served on the board for the Alzheimer’s Association Eastern NC chapter. His home care agency is the agency of choice for the State of NC, Duke University and Duke Medical, UNC and UNC Healthcare, WakeMed hospital, Rex hospital, Duke/Raleigh Community hospital, and Duke Energy.He has been an invited speaker at several industry conferences and recipient of numerous awards and recognitions.

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