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Affordable and Reliable In-Home, Nonmedical Care

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What We Do

Personal Care                                        Transportation to and from appointments                Pillbox filling                 

Companion Care                                    Post-surgery care                                                        Respite care

At Helping Hands of America, LLC. in Raleigh, North Carolina, we provide care for almost any situation. Our aides can do shifts ranging from 2 hours a day to 24 hours a day, 7 days a week. We can also provide sitters for your loved one in the hospital to give you, the main caregiver, a respite.

We have often provided extra support for clients who may be living in a facility such as a nursing home or assisted living facility, to help them stay as independent as possible. The state of North Carolina defines personal care as one person aiding another with bathing, dressing, hygiene, or ambulation. 

That care is delivered by a certified nursing assistant (CNA), a medical paraprofessional who has taken courses to be trained specifically in how to administer personal care and has passed a certification exam to obtain a listing on the nursing personnel registry. All of our CNAs work under the direction of our director of nursing (DON), who is a registered nurse.

Our DON writes every plan of care, the daily instructions for each CNA at each client’s home. The DON does a home safety assessment at the time of intake, helping each family to make sure the living environment is as safe as possible for the client.

The nurse will also help with any medication management that would be needed by the client and is available to fill a pillbox or speak with your physician or pharmacist about your medications.

We also provide companion care for clients who do not need any personal care but may need some help running errands, grocery shopping, light housekeeping, or just someone to spend some quality time with them during the day. We have relationships with a number of other service providers, including:

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  • A Mobile Vet and Dog Groomer
  • Pharmacy Delivery Service Provider

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  • Housekeeping Company
  • Professional Organizers

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  • Estate Sale Companies
  • Personal Shoppers

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How Do We Do What We Do?

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First Contact

Upon receiving an inquiry regarding care services, our coordinator will come to your home on an appointment basis. The appointment is set at a time that is convenient for you, your family, and other interested parties. During this initial meeting, an assessment is done to identify your needs, requirements, and overall situation at home.

The coordinator will explain our in-home care services and suggest the most appropriate level of service needed.

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Care Plan

The care plan is a document written by a registered nurse, outlining the specific care services, schedules, client preferences, and special instructions, which our employees will use as their daily task list. As your situation changes, the care plan is modified to reflect those needs.

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Introducing the Caregiver 

Once the care plan is accepted and a service agreement is completed, we will match you with just the right caregivers based on personalities, skills, expertise, interests, and schedules.

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Continued Follow-Up

After the caregiver has been placed in the home, we will continue to make daily calls to check on you and your assigned caregivers and ensure the best possible service is being provided.

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Electronic Visit Verification (EVV)

We use an Electronic Visit Verification system (EVV) in place of a time clock to monitor our employees' schedules. At the beginning of each shift, an electronic message is sent to the management staff to notify them that the caregiver is at the client's home. This enables management to proactively monitor each client's day and adjust as needed.

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